Questions? We've Got Answers.

Yes, a 25% deposit is required to secure your appointment. This deposit goes toward your total service price and is non-refundable if you cancel within 24 hours of your appointment.

Absolutely! You can reschedule your appointment up to 24 hours before your scheduled time at no additional cost. Just contact us by phone, text, or through your client portal.

We understand things come up. If you're running more than 15 minutes late, please let us know. We'll do our best to accommodate you, but significant delays may require rescheduling to ensure every client receives the time and attention they deserve.

You can book through our website by clicking "Book Appointment," through our online booking system, by calling (859) 529-2109, or by texting us. We recommend booking online for the fastest experience.

Yes, we accept walk-ins depending on availability. If we have an open slot, we'll be happy to take you! However, we recommend booking in advance to guarantee your preferred time. Call us at (859) 529-2109 to check availability before stopping by.

We provide hair for most styles, but you're welcome to bring your own. If you have a specific brand or type you prefer, feel free to bring it. We'll let you know during booking if hair is included in your service.

Most braid styles last 4–8 weeks with proper care and maintenance. Knotless braids and box braids typically last 6–8 weeks, while cornrows last 2–4 weeks. We'll provide care instructions after your appointment.

Yes! We specialize in natural hair care including silk presses, twist outs, deep conditioning treatments, and scalp treatments. Healthy hair is our priority, regardless of the style you choose.

Appointment times vary by service. Cornrows take 1–3 hours, knotless braids 4–6 hours, and loc services 1.5–4 hours. We'll provide an accurate time estimate during booking.

We use premium, high-quality braiding hair that is lightweight, natural-looking, and gentle on your scalp. We carry several options and can recommend the best match for your style.

Yes! We offer professional starter locs using various methods including palm rolling, two-strand twists, and interlocking. We'll recommend the best method based on your hair type and goals.

We recommend retwisting every 4–6 weeks depending on your hair growth rate and loc maturity. Regular maintenance keeps your locs neat and promotes healthy growth.

A standard loc retwist takes 1.5–3 hours depending on the length, thickness, and number of locs. We take our time to ensure every loc is properly maintained.

Yes, we offer a variety of loc styles including barrel curls, pipe curls, and loc updos. Let us know the look you're going for during booking.

Absolutely! 50% of our clients are men. We offer cornrows, box braids, two-strand twists, and custom designs for men of all hair lengths.

Yes, loc retwists are one of our most popular men's services. We keep your locs clean, neat, and well-maintained.

We offer cornrows (straight-back, designs, and patterns), box braids, two-strand twists, starter locs, loc retwists, interlocking, and freeform loc maintenance.

Yes! We create custom cornrow designs, patterns, and tribal-inspired styles. Just bring a reference photo or describe what you want and we'll make it happen.

Pricing is based on the style, length, and complexity — not gender. A cornrow style is the same price whether you're a man or a woman.

Yes, we welcome children! We create a comfortable, fun environment for young clients. We recommend braids for children ages 5 and up.

We typically start braiding at age 5, but every child is different. If your child can sit comfortably for the duration, we're happy to work with them. Shorter styles work best for younger children.

Kids' styles usually take 1–3 hours depending on the style. We work patiently and take breaks when needed to keep your child comfortable.

Yes! We offer age-appropriate styles including simple cornrows, beaded braids, two-strand twists, and fun designs that kids love and parents approve.

Kids' pricing varies by style and hair length. Generally, children's styles start at lower prices since they take less time. Contact us for a specific quote.

We require at least 24 hours' notice for cancellations. Cancellations made less than 24 hours before the appointment will forfeit the deposit. No-shows forfeit the full deposit.

The deposit is refundable only if you cancel more than 24 hours before your appointment. Late cancellations and no-shows forfeit the deposit. The deposit applies toward your total service cost.

We stand behind our work. If you experience any issues with your style within 7 days, contact us and we'll make it right. Proper aftercare is essential — we provide detailed instructions after each appointment.

We accept cash, Cash App, and Zelle.

Yes. No-shows forfeit the full deposit amount. After two no-shows, a full prepayment may be required for future bookings. We respect your time and ask that you respect ours.